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Refund Policy

Lantern Solutions LLC (“Lantern Sol,” “we,” “us”) provides custom digital services including website design, development, migration, and related marketing services. Because our work is custom and begins allocating team resources immediately upon signing, the following refund terms apply.

Deposits

All project deposits are non-refundable. A deposit (typically 50% of the total project fee) is due upon signing and reserves your project’s place in our production schedule, at which point we begin planning, staffing, and discovery work.

Final Payments

The remaining balance is due upon project completion or website launch as specified in your agreement. If a project timeline extends beyond two weeks due to delays on the client’s end — including but not limited to late asset delivery, pending approvals, or third-party vendor dependencies — the final payment becomes due based on the original project timeline end date rather than at project completion.

Completed Work

Payments for completed and delivered work are non-refundable. Deliverables are deemed accepted if no written feedback is received within five (5) business days of delivery; changes requested after acceptance are billed as new work.

Project Cancellation

Either party may terminate an engagement with 14 days’ written notice. Upon cancellation, the client remains responsible for payment for all work performed through the termination date, plus an early termination fee of 25% of the remaining project balance.

Results Are Not Grounds for Refunds

Our services are provided on a best-efforts basis. Because outcomes depend on third-party platforms and algorithms (e.g., Google, Meta, Shopify), we do not guarantee specific results, rankings, traffic, or financial returns, and refunds are not issued based on performance outcomes.

Late Payments

Payments more than 14 days past due incur a 5% monthly interest fee.